We hope you love everything that comes from our shop! If there is a reason an item doesn't work please let us know how we can help at thelittlegreysweater.com. We are able to offer in store credit of the same value as the item originally purchased. This needs to be done within 15 days of the original purchase date and is shipped back courtesy of the customer. After 15 days all sales are final. Thank you, and happy shopping!